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When you use Agua Caliente Casino’ online games services via this website, you shall be asked to provide personal identifiable information ("Personal Information") to Agua Caliente Casino.
Personal Identifiable Information
We collect Personal Information when you register and use our online games services, make customer inquiries, register for information or other services from Agua Caliente Casino, or when you respond to communications from us (such as questionnaires or surveys). The Personal Information we will collect from you may include, for example, your name, email address, home address, telephone number, debit/credit card data and date of birth and other information collected on registration, or through surveys which Agua Caliente Casino may undertake. We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors. In addition, Agua Caliente Casino may engage the services of third-party service providers to provide technical support, process your online transactions and maintain your account. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services.
Processing of Information
The Personal Information which you provide to us may be processed by us for one or more of the following purposes:
(i) to allow us to provide you with online games services;
(ii) to process any of your requests for information;
(iii) to provide member support services to you;
(iv) to market our services or products or those of other entities existing within the same group of companies in which Agua Caliente Casino exists (“Agua Caliente Casino Group”);
(v) to notify you about updates to our software and/or services; and
(vi) to support any of the intended purposes specifically stated at the time at which you provided the Personal Information,
together the “Purposes”.
Disclosure of Information
Your Personal Information may, for the Purposes, be disclosed for processing to any of the following Recipients:
(i) to any companies within the Agua Caliente Casino Group and their employees or advisers or designees or nominees who have a need to know such information;
(ii) to any third parties which provide services to Agua Caliente Casino in order to allow or enable us to provide you with online Games services, including but not limited to payment processors and data verifiers and our service provider, GAN plc, a company incorporated in the United Kingdom with its U.S. office address at Suite 125, 10801 W Charleston, Las Vegas, Nevada 89125 (“GAN”);
(iii) to any auditors, contractors or other advisers auditing any of Agua Caliente Casino Group's business processes; and
(iv) to any potential purchasers or investors in any company within the Agua Caliente Casino Group,
together the “Recipients”.
Use of Games is affirmative consent to receiving e-mail, mail and telemarketing from Agua Caliente Casino. Any processing performed by any Recipients will, where required by applicable law, be governed by a data processing agreement in the form required by applicable law, preserving any and all of your statutory data protection rights and obligating the Recipients to respect the Personal Information and handle it in accordance with all applicable laws.
California Consumer Notice
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The service is provided by GAN, 10801 W. Charleston, Suite 125, Las Vegas, NV 89135. If you have a question or a complaint regarding the service, please contact Customer Service (email@example.com). You may also contact us by writing to GAN, Attn: Customer Support, 10801 W. Charleston, Suite 125, Las Vegas, NV 89135. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Imparied at TDD (800) 326-2297 or TDD (916) 322-1700.
Your information will not be disclosed to government institutions or authorities unless required by applicable law.
We may disclose your Personal Information if required to do so by applicable law, or if we believe in good faith that such action is necessary to:
(i) comply with any legal process served on Agua Caliente Casino, our websites or our services in circumstances where we are under a substantially similar legal obligation;
(ii) protect and defend our rights or property; or
(iii) act to protect the personal safety of customers of the services or the public.
If, in our sole determination, you are suspected or found to have cheated, or attempted to defraud Agua Caliente Casino, the Agua Caliente Casino Group, GAN,or any other customer of the services in any way, including, but not limited to, Game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with banks, credit card companies, and appropriate agencies.
Direct Marketing – Opting Out
Out of respect for your right to privacy we are happy to provide you with an easy means to decline receiving email offers from us. At any time, you may opt out of receiving marketing materials from us by going into your profile section of the website and unchecking any of the relevant communication preferences. Also, you may request to discontinue receiving these offers by sending a blank message with the word "Remove" in the subject area to firstname.lastname@example.org . If you would like to stop receiving our mail or telemarketing offers, please write to email@example.com.
Please note, opting out of the Online Casino’s messages only opts you out of the Online Casino’s marketing materials you may be eligible to receive. To opt out of any casino messaging requires you to contact the casino property specifically.
Your Rights in relation to your Personal Information
You can write to us at any time to obtain a copy of your Personal Information and to have any inaccuracies corrected. Where appropriate, you may have your Personal Information rectified, amended or completed. Please email firstname.lastname@example.org . We reserve the right to levy a small charge to cover the cost of administration.
Special Notice to California Consumers
California residents may request a list of certain third parties to which we have disclosed certain personal information about you for the third party’s own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response to you. We will respond to you within thirty (30) days. You may request this information in writing by contacting us at:
Attn: Privacy Department, GAN, 10801 W. Charleston, Suite 125, Las Vegas, NV 89135.
Agua Caliente Casino and its partner and service provider GAN (and its designees) holds the Personal Information on servers based in Nevada, United States. In addition, when you interact with Agua Caliente Casino using the Internet, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of the services provided.
We have implemented security policies, rules and technical measures to protect and safeguard all the Personal Information under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors who have access to, and are associated with the processing of your Personal Information, are contractually obliged to respect your privacy.
The processing of your credit / debit card details is handled by third party companies who comply with Payment Card Industry (“PCI”) standards in the storage and transmission of data.
Unfortunately, the transmission of information via the internet is not completely secure. Although Agua Caliente Casino will do its best to protect your Personal Information as described in the paragraph above, it cannot guarantee the security of any information that you disclose online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we have been negligent. For your own privacy protection, we encourage you not to include sensitive Information (such as credit/debit card numbers) in any emails you may send to us.
Third Party Service Providers
We reserve the right to conduct a security review at any time to validate your identity, age, the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Website Terms and Conditions and of applicable law. By accepting our Website Terms and Conditions you authorize us, our employees, agents and suppliers to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide to us in the course of using the services, including, where necessary, the transfer of information outside of your country. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as we may request.
Our services contain certain features designed to detect the use of automated programs that enable artificial (non-human) intelligence to play on our websites. Use of such 'bot' software programs violates our Website Terms and Conditions of use, where we deem it detrimental to other players. By accessing the websites and using the services, you consent to our software performing the functions described in this section. Our software may perform any or all of the following functions in order to detect the use of illicit automated programs and ensure that we maintain a 'cheat free' environment for all customers:
(i) scan your list of active software applications while you are using the services;
(ii) scan your list of active processes while you are using the services; and/or
(iii) scan the files and website-related program folders to ensure that only 'non-hacked' versions of our software are being used.
If any of the foregoing processes reveals a suspect application or process, our software may scan the files associated with the suspect application or process and compile a composite mesh (i.e., a profile that characterizes the files associated with the application or process) to be matched against profiles for known illicit automated programs. Our software will not perform any random search of large portions of your hard drive, equipment or files, and it will not transmit any information to us or to any third party other than the information necessary to identify use of illicit automated programs as described above. Our software will not alter any files or information on your computer or other equipment and will not interfere with the operation of any of your applications. You may terminate use of our software at any time by uninstalling our software package.
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit our website, note the advertisements you click on and the other websites you enter via a link from our website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of our website. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device.
We reserve the right to use third-party advertising technology to serve advertisements when you visit our website. This technology uses information about your visits to our websites (not including your name, address, or other personal information), to serve our advertisements to you. In the course of delivering our advertisements to you, a unique third-party 'cookie' may be placed or recognized on your browser. We also transmit website usage information about visitors to our websites to the servers of a reputable third party for the purpose of targeting our Internet banner advertisements on this website and other websites. To do this, we use 'Web beacons' and 'cookies' provided by our third-party advertisement server on our websites. The information that is collected and logged on our behalf through this technology is not personally identifiable.
Protection of Minors
The services provided by Agua Caliente Casino are not intended for or directed to minors or persons under the age of legal consent. Any person who provides us with Personal Information represents to us that they are 21 years of age or over. We reserve the right to access and verify any Personal Information submitted by or collected from you. If we become aware that a minor has attempted to or has submitted Personal Information, we may not accept this information and may take steps to remove such information from our records.
Third Party Services
Since our partner and provider GAN operates globally, it may be necessary to transfer your Personal Information to other companies within the GAN organization located in countries outside the United States. The data protection and other laws of these countries may not be as comprehensive as those in the United States - in these instances we will take all reasonable steps to ensure that a similar level of protection is given to your Personal Information.
Change in Ownership or Control of Agua Caliente Casino
If Agua Caliente Casino should ever file for bankruptcy, or become insolvent, or be acquired by a third party, merge with a third party, sell all or part of Agua Caliente Casino’ assets, or transfer substantially all or part of our relevant assets to a third party, we are entitled to share the Personal Information and all other information you have provided through the services to potential and subsequent business and merger partners.
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