Help & FAQ

If you are looking for help on Agua Caliente Casinos’ PlayAgua.com, please look through the below Frequently Asked Questions. Should you have any queries that are not covered below, you can contact our friendly Customer Service Team at: [email protected]

It is easy to sign up to Play Agua, simply click the link to sign up and enter your details. Please note: You must be 21 years or older to be a member of Play Agua.

Yes. Sign up is absolutely free. Every new player is welcomed with free Credits to play with. You can use your Credits to play the Play Agua games.

Every Play Agua player has an account which contains Credits. These Credits are used to play the games in the Play Agua. If you run out of credits, don’t worry. If you log back in to your account each day, you will automatically get free Credits added to your account. You can also spin our Fortune Wheel every four hours to receive more free Credits.  If you can't wait or would like to add to your Credits balance, you can continue to buy Token packages.

If you have run out or want to purchase more Credits you can use your credit card or debit card, or your PayPal account to purchase more. All major credit cards are accepted.

No. Credits cannot be redeemed or exchanged for money or money's worth at any time. Credits are used to play the games on the Play Agua platform for entertainment value only.

Personalize your account by entering your first name, last name and Date of Birth to receive an additional 5,000 Credits for free. To personalize your account, click on your account icon, and select “Personalize”. Once you have personalized your account, your name (first name and last name initial) will appear on our Leaderboards and Slot Tournaments.

Link your Ace Club Rewards Card to your Play Agua account by selecting the option “Link Account” and fill in the information required. You’ll receive extra 10,000 Credits instantly and you will earn Rewards Points as you purchase Credit packages.

You can enjoy a wide range of Slot Games, Table Games, Video Poker, Keno, Bingo and other exciting games. More games are being added frequently, so make sure you come back to check out our new game releases.

XP points, Experience Points to give them their full name, are earned by players for staking on all slot games on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels. For moving up each level the players will be awarded bonus Credits with the value getting progressively larger the higher the level attained. Players can also earn XP points for every game they play, so playing all the games on the site will earn the player more XP points.

This site supports the following web browsers:

Windows

• Microsoft® Edge (most recent stable version)

• Google Chrome (most recent stable version)

• Mozilla Firefox (most recent stable version)

Mac

• Safari® (most recent stable version)

• Google Chrome (most recent stable version)

• Mozilla Firefox (most recent stable version)

If using another browser with this site, you may experience reduced functionality of poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome Browser or Mozilla Firefox web browser.

Absolutely. You can download our PLAYAGUA app from your app store.

Don’t worry. If you can't remember your password, you can click here https://playagua.com If you do not receive an email to reset your password, be sure to check your spam folder.

If you are still experiencing difficulties, you can contact one of our friendly Customer Service Team at  [email protected].

Our leaderboard keeps track of our players with the highest winnings. We have several concurrent leaderboards showing the top winners for the daily, weekly, monthly, tables and poker leaderboards. The top players receive extra Credits depending on their rank. Keep an eye out for custom promotional leaderboards as well!